WebThe general idea is that Bose don't repair headphones...They just replace them. Within warranty conditions it's free. Outside of warranty it's at a reduced price. But it's normally like for like. So if you have broken QC35s, they replace them with QC35s. Now sometimes when they are out of stock, they may offer an upgrade to the newer version. WebReturns and exchanges Satisfaction is guaranteed on all Bose® products purchased by consumers directly from Bose. We want you to be thrilled, so if you're not satisfied with your purchase for any reason, simply return it within the 30-day* trial period for a full refund. *45 days for L1® systems.
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